Accessibility needs to be addressed with all interactions, and one of the most common types of interactions is between help desk support and the end user. How can we help technicians send messages that not only help people, but make sure that these messages can be read and understood by all users regardless of physical disabilities? This month, we're going to look at how a help desk style guide can be written with accessibility in mind. We're going to look at several examples, including:
- University of Illinois Knowledgebase: Image Guidelines
- University of Illinois Knowledgebase: Document Style Guidelines
- New TeamDynamix style guide draft
We would love to have content authors join us for this discussion, as it is particularly applicable to their work. Please feel free to invite anyone who might be interested in joining our discussion!