Content Authoring

July 14, 2020: Considering Accessibility When Creating Your Help Desk Style Guide

Accessibility needs to be addressed with all interactions, and one of the most common types of interactions is between help desk support and the end user. How can we help technicians send messages that not only help people, but make sure that these messages can be read and understood by all users regardless of physical disabilities? This month, we're going to look at how a help desk style guide can be written with accessibility in mind. We're going to look at several examples, including: